Bad Behavior, People Problems and Sticky Situations

Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move forward with confidence.

Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move forward with confidence. The first four chapters are practical "primers" on managing people, harassment, diversity and leadership- all written in Gregg Ward's engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with "real-life" case studies- all based on Ward's nearly 20 years of professional experience working with business, government and non-profit organizations.

Gregg Ward is a thought leader, speaker, author, consultant, trainer, executive coach, and entrepreneurial business owner. For over 25 years Gregg's focus has been on respect and respectful leadership, and the powerful and measureable benefits that they bring to leaders and their organizations. As Chief Executive Officer of The Gregg Ward Group, Gregg's extensive client list includes ADP, Booz Allen Hamilton, Bristol-Myers Squibb, Burger King, Ford Motor Company, Harley-Davidson, Intercontinental Hotels Group, Kaiser Permanente, Merck Medco, Qualcomm, The US Navy and Warner Bros Studios, among many others. Gregg began his work in the mid-1980's as a specialist trainer for the New York City Police Department. Since then he has developed and delivered over 2,000 separate keynote speeches, programs and seminars; facilitated scores of strategic planning sessions and offsite meetings; written numerous books and articles; and coached hundreds of senior executives and managers throughout North America and Western Europe. In addition to this book, Gregg's publications include articles and opinion pieces in national and international publications and trade journals, and the forthcoming books "The Respectful Leader: a little story about a big idea for your business," and "The Dog Who Walked Backwards: managing yourself to success." Gregg is also a frequent guest commentator on radio, television and in print, most recently in The Wall Street Journal, The Street and on Fox News. Gregg is a Board Certified Coach (BCC) and held the Certified Management Consultant (CMC) credential for over 10 years. He holds a BFA from Boston University and is certified in the leadership assessments FIRO-Business, Workplace Big-5, DISC and The Leadership 360. Formerly an adjunct professor at San Diego State University and Cal State San Marcos, Gregg is currently an Adjunct Coach with The Center for Creative Leadership. For more information, please visit our website: GreggWardGroup.com