Book details

  • Genre:medical
  • Sub-genre:Nursing / Nutrition
  • Language:English
  • Pages:200
  • eBook ISBN:9781966168751

Why You Can't Dispense Food Like Medicine

How Intentional Staff Relationships Shape Well-Being In Senior Living

By Cindy Heilman

Overview


Dining is not just a nutritional task but your community's most powerful marketing asset. Transform your community's reputation and bottom line with a revolutionary approach to senior living leadership. This essential strategy guide moves beyond the cold medical model to implement the Kind DiningĀ® framework, focusing on person-centered hospitality to drive staff and resident retention. This professional guide details how to leverage the "Three P's" of service to enhance resident well-being. Learn to hire for character, implement service standards, and use the LEARN model to reinforce positive behaviors. Discover why mealtimes are the heart of your organization and how intentional staff relationships shape the future of aging.
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Description


Dining is not just a nutritional task but your community's most powerful marketing asset. Transform your community's reputation and bottom line with a revolutionary approach to senior living leadership. This essential strategy guide moves beyond the cold medical model to implement the Kind DiningĀ® framework, focusing on person-centered hospitality to drive staff and resident retention. This professional guide details how to leverage the "Three P's" of service to enhance resident well-being. Learn to hire for character, implement service standards, and use the LEARN model to reinforce positive behaviors. Discover why mealtimes are the heart of your organization and how intentional staff relationships shape the future of aging.
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About The Author


Cindy Heilman, MS, NDTR, FAND, is the creator of Kind Dining, her proprietary training program that helps staff members understand their vital role in fostering dignity, respect, and genuine caring for one another. Cindy holds a master of science degree from Oregon State University with a focus on service priorities in dining for post-acute and senior living communities from the resident's perspective. Cindy has received American Dietetic Association Award for Excellence in Dietetic Technology.
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