About the author
Elizabeth Gillam creates High Performance Franchisees. Having owned and operated three franchised food businesses – Boost, Healthy Habits and Bucking Bull – she knows what it takes to operate a profitable food franchise, and this multi-award-winning business woman, author, speaker and mentor thrives on showing fellow franchisees how to do the same.
Elizabeth believes in running your business with authenticity, and being a business owner who leads by example (which includes doing the “yucky” jobs no one likes to do!). She belongs to the school of being firm but fair to employees, which she believes builds a team that works together to bring excellence in customer service and quality in product.
She also believes that, as a business owner, it’s your responsibility to have a handle on the technical ins and outs of your franchise, including knowing all the cost factors and regularly monitoring all of your KPIs.
But this knowledge does not come from experience alone. Alongside her franchise experience, Elizabeth relies on learnings acquired when she qualified for her MBA in Leadership to delve deep into franchisees’ skills and abilities to unlock their potential to run profitable business units.
Having years of experience presenting to fellow business people, Elizabeth uses her personable nature to explain business processes in such a way that makes her audiences feel empowered to improve not only their own leadership style and skills, but also their business process and systems.