A reader's review: In an oftentimes example of how to manage a business, concerns over piling up expenses linger daily. The management of these concerns is very often not learned or taught effectively, and the failure of a company, or for better performance, lies in state. Finally, a book that delivers direction in an informative concept for resulting effectiveness in a short easy-to-read fashion, for beginner and educated managers to follow. A must read in hospitality, or for that matter, any business I believe. This book is a fast read for professionals who want to produce high-performance results with added ongoing profits in a short period of time. What do you hand your managers to read?