The Customer Service Blueprint

Having issues getting the right Customer Service Experience? Don't know where to start? The Customer Service Blueprint was created to provide a process to get off the ground on the right foot with your customer experience. Already have a Customer experience department? This book will also help you plug any holes in your current Customer Experience and provide a reference point when deciding to expand or renovate your Customer Service Department.

Having issues getting the right Customer Service Experience? Don't know where to start? The Customer Service Blueprint was created to provide a process to get off the ground on the right foot with your customer experience. Already have a Customer experience department? This book will also help you plug any holes in your current Customer Experience and provide a reference point when deciding to expand or renovate your Customer Service Department. The Customer Service Blueprint is broken into three sections: The first section is a brief 11-point process to get you in the right head space on how you should think about your Customer Service Experience. Sections two and three focus on getting your blueprint in order so you can provide stellar Customer Service.

Born in the Panama Canal Zone, in the Republic of Panama, Bertie received his B.A. in International Affairs from Florida State University & recently attained his Master's of Science in Marketing from the College of William & Mary in Virginia. With over a decade of Corporate & Start-up experience, Bertie has developed and worked with high-profile brands such as Dell, adidas, Reebok, Rockport, Buffalo Jeans, & Mercedes-Benz, leveraging his time spent with those brands to develop an intrinsic multi-industry discipline to Customer Service.