The book is about a man that worked for the telephone company for twenty years. A journey of putting people's phones back in service when they lose dial tone. The different kinds of people he met each had their own personality and set of troubles. Troubles that the telephone repair technician was there to fix.

When you go to someone's home, ring the bell and the door opens, you never know what surprise awaits you! This is a true story about a telephone repair technician's journey and sharing what he went through during his years of service. From going into strangers' homes, the trials and tribulation he encountered, putting people's phones back in service for over twenty years. Each chapter is an individual experience. Way before cell phones, the phone system was called a land line and it was your lifeline to the rest of the world. Now he wants to share his experience with you!

Bailey was born in Boston and raised in Dorchester, Massachusetts. In high school, he was the lead singer of a band and won a competition in Charlestown, Massachusetts. After graduation, he worked at some well-known companies until he worked for the New England Tell Telephone Company in his mid-twenties, which is now known as Verizon. William, or Bill as his friends call him, has worked in many departments in the phone company with over thirty-two years of service. Most of those years was spent as a Telephone repair technician, and that's where the adventures began. Bill put the book on the back burner for a while to pursue a singing career in Las Vegas. After telling people over the years after retirement, about the encounters he has had as a repairman, they would always say, you need to put that in a book because the adventures he had over the years going to different people's homes would make very interesting reading, So he refocused on the book. He repaired and brought service to poor people on welfare, to the super rich. He has met people in every economical walk of life, and most were friendly and kind. It took years to complete the book. Every word is trure and the people, places and things he went through are all real.