Quigg's insight comes from four decades of experience in government, the private sector, and academia where his supervisory responsibilities ranged from small work teams with a few employees to large organizations with several hundred employees. His creative use of stories and examples offer context and provide background for topics ranging from delegation, decision-making, time-management, report preparation, tracking workplace performance, motivating employees, and assisting with many other aspects of supervision. Efficiency and effectiveness, process and project work, approaches for dealing with difficult employees, and various theories, approaches, and supervisory techniques will be discussed. However, nothing will be forced upon you. In fact, you will be in charge of the entire process because only you know what feels comfortable and compatible with your personality.
Quigg's diverse experiences led him to realize that four fundamental truths apply universally regardless of the setting and across time. These four fundamental truths provide the foundation for his approach to supervision.
The First Truth: Organizations are never created arbitrarily; they are always created for a reason. They have a purpose, a mission to pursue. Supervisors keep employees focused on the organization's mission.
The Second Truth: No two employees or supervisors are the same. Each is a unique mix of physical traits, talents, weaknesses, likes, dislikes, values, and beliefs. Everyone brings all aspects of their personality and all of their experiences with them when they enter the workplace.
The Third Truth: The setting, location, structure, and the social dynamics of workplaces vary. However, despite their differences, all workplaces are where employees gather to do the organization's work under the direction of a supervisor.
The Fourth Truth: Women and men of all ages, racial identities, and ethnicities with unique personalities can become effective supervisors. Yet no approach to supervision can guarantee success for everyone because every supervisor is different. Each supervisor must find an authentic style that is compatible with their personality, consistent with their values, appropriate for their workplace setting, and supportive of the organization’s mission.