Book details

  • Genre:business & economics
  • Sub-genre:Customer Relations
  • Language:English
  • Pages:287
  • eBook ISBN:9781934509500

Customer Service... and Beyond

It is All About the Wow!

By Dawn Mushill

Overview

In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy.
Read more

Description

In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps...and some of us are clumsy. Dawn Mushill has chosen the perfect background music to teach us the moves in Customer Service and Beyond...It is All About the WOW! An easy-to-absorb format targeting every facet of business with an added perk: a peek inside the files of a secret shopper, blending humor and professionalism that leaves you feeling like you've spent the evening with an old friend. And she couldn't have picked a petter time to visit. Now more than ever, companies struggling with a swindling customer base and reduced profit can instantly gain from Dawn Mushill's Customer Service and Beyond. Attract and retain those customers necessary to take your business to a new and exceptional level. It's all about perception, it's all about being in the moment, it's all about the WOW!
Read more

About The Author

Dawn Mushill has been a public speaker ever since people have listened. She started speaking in front of people in 1994, when she was student teaching. She loved seeing the light bulbs go off in the crowd as she spoke, so she started providing customer service training. She was inspired to become a public speaker because she felt she could assist companies in setting up expectations and providing solid training on what level of customer service the company would like to achieve. Working in management for 20 years and also as an adjunct professor at Southwestern Illinois College for 17 years, Dawn gives seminars about customer service and attitude from a new, fresh perspective that her audiences enjoy and understand. An incredibly flexible and animated speaker, Dawn has spoken to audiences on the radio, television, international radio, to non-profits, for profits, schools, large companies, and small companies. Her most requested topics include “Change Your Attitude, Change Your Underwear,” “Exceeding Your Customer’s Expectation,” “Stressed is Desserts Spelled Backwards,” “Where Do You Find The Time To Manage Time Management,” and living the life you love, and she uses real-life stories and a plan to implement the ideas she presents immediately. She hopes to speak all over the United States to inspire people to do their best, and she also wants to sing in a country band someday.
Read more