• Understanding all the issues affecting the performance and reliability of high-speed computer and telecom wireline networks
• Being able to quickly identify potential service-affecting problems and correct them before the customer or user experiences them
• Explaining in simple terms to your boss, customer, or other technical personnel why certain "mysterious" and strange things can occur in the operation of a network application and how equipment can also be damaged as a result
• Being aware of what can cause an unhappy customer experience that could lead to them lodging a complaint or even seeking another service provider out of frustration
• Learning how to prevent lost revenue, wasted work hours spent on unproductive efforts, and other ineffective measures from occurring
• Realizing that the solutions to these problems aren't rocket science and aren't being taught anymore, which is why you need to read this book since there's not another one like it on the subject!