One is too Many

Workplace violence literally affects 100% of America business. The financial costs are in excess to 100 billion dollars per year. Litigation, insurance, clean-up, replacement, counseling, and the list goes on and on. The cost to the employees, their families, and customers is much higher. This book takes in 23 years of research, study, and accrual incidents in trying to save the lives of customers, employees and management.

Workplace violence literally affects 100% of American businesses every year. Workplace violence (WPV) is much more than just an employee or customer walking into a building and taking target practice.WPV entails bullying, harassment, threats, assault (verbal and physical), and even at times arson/vandalism. This places WPV as a multifaceted problem. The financial costs are in excess to 150 billion dollars per year to american businesses. Litigation, insurance, clean-up, replacement of equipment and employees, counseling, recruitment, and the list goes on and on. The cost to the employees, their families, and customers is much higher. Psychological trauma to everyone involved is devastating and will linger for years. Recognizing the warning signs, both subtle and overt, is challenging if you don't know what to look for. The 21 distinct signs in this book will allow you to recognize the signs of someone possibily on the brink of comminting an act of WPV. The key is learning to act upon what you see and not ignore the possibily. Prevention is the key in WPV. Several things proposed in the prevention section are controversial and not in line with conventional wisdom. From polices and procedures in human resources and security to customer service and zero tolerance. These strategities can help you reduce the risk of a violence incident of WPV.

Robert D. Sollars has more than 30 years of experience in the security field. He started as a security guard progressing to facility supervisor and field supervisor. He also served on numerous pre-strike and strike opera-tions as both captain and coordinator. He then went on as a client ser-vices coordinator. He was awarded several decorations and then was made an office scheduler. Later he became a trouble shooter for the company and successfully turned around several accounts. The rest of his resume includes over 130 media appearances including articles he’s written as well as radio and television appearances, print interviews and internet blogs. In 2003, six weeks after moving to Arizona, he went blind, but he has continued to work within the security industry as a writer, blogger, trainer and consultant. He is a member of ASIS Inter-national in the Phoenix Chapter and is their public relations chairman.