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Book details
  • Genre:TECHNOLOGY & ENGINEERING
  • SubGenre:Automation
  • Language:English
  • Pages:280
  • Format:Paperback
  • eBook ISBN:9781667822693
  • Paperback ISBN:9781667822686

The Art of Automation

Discover how AI-powered automation helps people reclaim up to 50% of their time at work

by Jerry Cuomo , Rama Akkiraju, Allen Chan, Harley Davis, Ethan Glasman, Eileen Lowry, Rob Nicholson and Salman Sheikh View author's profile page

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Overview
"The Art of Automation", based on a podcast of the same name, is a practical guide for leaders who need to understand and evaluate how automation technology can transform their organization, business processes, and models. It combines both an aspirational and pragmatic overview of automation technology, its core capabilities, and the value they generate from a business perspective. It describes various real-world examples, implementations and approaches, with industry-specific and cross-industry use cases. Automation technology has been around for a long time, but in the past several decades, we've seen an explosion of information work in the enterprise. When every business is a digital business (which is the case today), the proliferation of data is massive—far greater than humans can cope with alone. And making sense of this mass of data is just the kind of work that classic automation doesn't address. Enter modern artificial intelligence (AI) technology, which can use algorithms to make sense of structured and unstructured data at a speed and scale no human could approach. Making this combination of Automation and AI, which we call "AI-powered Automation," work best for you is, as Jerry says, an art.
Description
"The Art of Automation", based on a podcast of the same name, is a practical guide for leaders who need to understand and evaluate how automation technology can transform their organization, business processes, and models. It combines both an aspirational and pragmatic overview of automation technology, its core capabilities, and the value they generate from a business perspective. It describes various real-world examples, implementations and approaches, with industry-specific and cross-industry use cases. Automation technology has been around for a long time, but in the past several decades, we've seen an explosion of information work in the enterprise. When every business is a digital business (which is the case today), the proliferation of data is massive—far greater than humans can cope with alone. And making sense of this mass of data is just the kind of work that classic automation doesn't address. Enter modern artificial intelligence (AI) technology, which can use algorithms to make sense of structured and unstructured data at a speed and scale no human could approach. Making this combination of Automation and AI, which we call "AI-powered Automation," work best for you is, as Jerry says, an art. Leaders who are unsure of where to start their automation journey can use the examples in this book as a guide for selecting projects and technologies with techniques designed to speed up the automation of "bite-size" activities that deliver immediate return on investment (ROI) without having to wait until the entire end-to-end process is automated. Our goal is to cover all the key topics with which you need to be comfortable in order to positively impact your organization as it evaluates and implements AI-powered automation technology. Even if you are already familiar with the basics, the early chapters will reinforce your understanding of the most important concepts (e.g., closed-loop automations) and technologies (e.g., Robotic Process Automation and AIOps) and explore general use cases. As you dive deeper, you will be systematically introduced to specific topics with details that will enable your organization to successfully implement solutions that leverage AI-powered automation. The book also provides industry-specific points of view on automation through a series of chapters that capture interviews with luminaries in the fields of healthcare, insurance, retail, and financial services. Several chapters are co-written by some of the industry's most notable experts in AI and automation. Many of these experts can be heard on a corresponding episode of The Art of Automation podcast.
About the author
Gennaro (Jerry) Cuomo is a prolific contributor to IBM's software business, producing products and technologies that have profoundly impacted how the industry conducts commerce over the World Wide Web. He is most recognized as one of the founding fathers of WebSphere Software, whose innovations defined WebSphere as the industry-leading application server serving over eighty thousand customers. Cuomo has filed for over a hundred US patents and has been cited over three thousand times. Jerry's most visible patent is the first use of the "Someone is typing…" indicator found in instant messaging applications. At IBM, Cuomo has led projects in the areas of AI-Powered Automation, Blockchain, APIs, cloud computing, mobile computing, Internet of Things, web server performance and availability, web security, web caching, edge computing, service-oriented architecture, and REST. Cuomo is the co-author of the book Blockchain for Business, which illustrates how blockchain technology is re-imagining many of the world's most fundamental business interactions and opening the door to new styles of digital interactions that have yet to be imagined.

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