Dental Systems Manual

This book, which comes from the empowering Dental Maverick training program, is the essential systems training manual for your dental office. This is the exact manual that general dentist Dr. Tuan Pham uses in his office to train his employees. With this book, you will have not only an employee training manual to train & calibrate your staff, but you will have a systems manual to implement a comprehensive periodontal program, recall/overdue/follow-up program, co-diagnosis program, proper insurance verification program, and more. This systems manual will bring order and control to your office and as such increase your production and treatment plan acceptances. Many of our Dental Mavericks report large positive changes in the range of +50% to doubling their practice.

Are you looking for effective systems for your dental office? With this book, you will be able to train your employees and provide your office with systems that can be customized. This book, which comes from the empowering Dental Maverick training program, is the essential systems training manual for your dental office. This is the exact manual that general dentist Dr. Tuan Pham uses in his office to train his employees and is written in simple terms so that every employee from front desk to clinical staff can be easily trained and therefore establish a calibrated baseline of knowledge. Calibration of all staff will lead to similar explanation of needed treatment as a patient flows through your office and therefore increase your treatment plan acceptances. This book starts with the basic explanations of procedures and continues with detailed instructions for insurance verification and unscheduled treatment & recall follow-up protocol. The following topics are covered: 1. Explanations of types of x-rays with codes and why they are taken and needed. 2. Office flow with soft tissue (perio) management program and how to implement. 3. Summary of dental procedures including codes and what and why such treatment are needed. These are explained in simple terms so that everyone can effectively relay the importance to patients. 4. Co-diagnosis forms for patient flow throughout the office. These forms help each staff member know what needs to be done and to quickly relay likely treatment to doctors. 5. Insurance verification forms and instructions of why these codes are requested. 6. Unscheduled / recall / follow-up system and steps on how to integrate into practice management software. 7. Emails to use with follow-up systems. 8. Information / consent forms for patients for certain procedures.

Dr. Tuan Pham is an expert in increasing dental office profitability and success. He is the creator of Dental Maverick, a program designed to teach dentists how to master effective communication, leadership, and management. As a practicing dentist, he recognizes that many dentists are excellent clinicians, but struggle with daily management and leadership duties. Many dentists simply want to go to work, perform dentistry and not “deal with the rest” including staff management and leadership. As dentists, if we can systematically perform difficult technical procedures, then if provided systematic step by step instructions, we too can learn how to effectively lead and communicate. In this book and in his Dental Maverick series, you will learn important principles to implement today. You will learn to take control and affect a positive change that leads your office towards higher profitability. Dental Maverick doctors doubled their office production and many have increased their offices $200-400k soon after learning these skills.