Book details

  • Genre:business & economics
  • Sub-genre:Training
  • Language:English
  • Pages:12
  • eBook ISBN:9780985076245

Customer Service Training Manual

The Training Guide for Smile: Sell More with Amazing Customer Service

By Kirt Manecke

Overview

The Customer Service Training Manual is the Training Guide for the award-winning book, Smile: Sell More with Amazing Customer Service. Just like the book Smile, short and to the point, this brief booklet guide will let you maximize the customer service techniques and sales skills from the book in a very short time period. Complete with a self-assessment test, role-playing, mystery shopping and more. All in a VERY short booklet form. A crash course - just like the book Smile!
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Description

The Customer Service Training Manual is the Training Guide for the award-winning book, Smile: Sell More with Amazing Customer Service. Just like the book Smile, short and to the point, this brief booklet guide will let you maximize the customer service techniques and sales skills from the book in a very short time period. Complete with a self-assessment test, role-playing, mystery shopping and more. All in a VERY short booklet form. A crash course - just like the book Smile! This training guide will help you and your employees apply the techniques in the book Smile to quickly improve customer service and increase sales. Use the exercises during meetings, one-on-one training, in role playing, and in informal staff sessions to give your employees the opportunity to practice customer service and sales techniques before they hit the sales floor.
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About The Author

Kirt Manecke is an award-winning author, and sales, marketing, fundraising, and business development specialist with over 30 years of experience surprising and delighting customers. A proven "natural" salesman, Kirt helps companies build lasting, profitable relationships with clients through strategic marketing and expert customer service. Kirt wrote the best-seller "Smile: Sell More with Amazing Customer Service", winner of 8 awards, to promote and teach the simple premise that good service is good business - that if you treat your customers well, you will be rewarded in return. A crash course in customer service and sales - it's quick and easy to implement. You can read it in 60-minutes or less and start increasing your sales today. Let Smile be your trainer! Kirt's award-winning book "Smile & Succeed for Teens" is a crash course in face-to-face communication for teens based on his award-winning book "Smile: Sell More with Amazing Customer Service". "Smile & Succeed for Teens" ensures teen success in school, work, and life. Perfect for the teen job search. Teaches job skills for special needs students too. Kirt Manecke's passion for customer service and sales began years ago, when he co-founded an award-winning start-up - a specialty retail business in Michigan. Having worked at other businesses during college, Kirt wanted his own company to be different and better; to train its employees in ways that would result in more sales and profits, and it worked! "Smile: Sell More with Amazing Customer Service" is featured in STORES Magazine, published by the National Retail Federation, Michigan Retailer magazine, Retail Minded magazine, Salon magazine, Animal Sheltering magazine, Learning magazine, and many more. Filled with sales techniques perfect for those in sales and sales management, "Smile: Sell More with Amazing Customer Service" will help you create smiling customers and make more money. Improve the customer experience today with the powerful customer relationship management and friendly sales techniques in "Smile: Sell More with Amazing Customer Service". "Smile" is considered the best of the best customer service books and sales books. Kirt is a strong proponent of buying local to create thriving downtowns. He shares his passion for land conservation and animal welfare through volunteer work.
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