The Customer Service Training Manual is the Training Guide for the award-winning book, Smile: Sell More with Amazing Customer Service. Just like the book Smile, short and to the point, this brief booklet guide will let you maximize the customer service techniques and sales skills from the book in a very short time period. Complete with a self-assessment test, role-playing, mystery shopping and more. All in a VERY short booklet form. A crash course - just like the book Smile!
This training guide will help you and your employees apply the techniques in the book Smile to quickly improve customer service and increase sales. Use the exercises during meetings, one-on-one training, in role playing, and in informal staff sessions to give your employees the opportunity to practice customer service and sales techniques before they hit the sales floor.