About the Author

Alan Faingold is the founder and CEO of Customer Loyalty Concepts, LLC. Alan earned his BA in Business Management, MS in Leader Development, and EdD in Adult Education while leading high-performing management training restaurants and graduated Summa Cum Laude from Walden University in 2019.

He believes that a leader’s mission is to connect organizational philosophies and culture to team member values by teaching everyone to deliver exceptional service to all customers. During his forty years as a leader in the restaurant and hospitality industry, he and his teams earned awards for customer count improvement, sales building, employee retention, and controllable profit achievement. Alan authored corporate-endorsed team member and management training programs for multiple organizations.

His book, We Are All Customers! examines organizational culture, team member performance, and service excellence from the customer’s vantage point. We Are All Customers! includes a practical system for lowering turnover by improving employee engagement to help your team improve financial performance and support organizational values that earn customer loyalty.