About the author
Diana Ball Cooksey is the founder and CEO of The Cooksey Group, The Cooksey Group teaches communication and interpersonal skills to people responsible for sales, production, customer service, management and leadership. From individuals to Fortune 500 companies, the firm's passion is to help in the positive transformation of people's lives by teaching concepts and skills that lead to effectiveness. Diana has worked as a speaker, consultant and coach for almost 30 years, predominantly in the homebuilding industry. She lives in Dallas, Texas.