Restoring Humanity in Healthcare Leadership

Healthcare is about the one person in front of you at any given moment. Repeatedly, every leader says the same thing: the heart of healthcare is humanity. Leaders spanning all facets of healthcare organizations from the Healthcare is about the one person in front of you at any given moment. Repeatedly, every leader says the same thing: the heart of healthcare is humanity. Leaders spanning all facets of healthcare organizations from the boardroom and C-suite to the patient's bedside—clinical and non-clinical—all agree: the center of everything we do is the person. Patients. Families. Employees. Individuals. Yet, also universally, everyone admits that they've never been taught how to incorporate that reality into the way they lead their teams or their institutions. That's a tragedy, because the need for this level of personalization is urgent. This trend toward personalization is just getting started, and you will not be able to transform and grow if you ignore it. Personalization is shaping healthcare's future, but healthcare leadership has not been trained to practice personalization. Leaders know they need to change themselves, their organizations, and their industries. They just don't know how. They can see the vision but can't agree on how to get there. Healthcare leaders are not alone: According to a PwC Pulse Survey of executives across industries, nearly six in 10 (59%) of executives say there's strong consensus about the company's future vision, but only 41% say there is strong consensus about how to get there. Healthcare is an industry like no other—in its unique challenges, but also in its unparalleled capacity to enhance human life.