Problem Solving

Problem Solving Using Information Technology teaches critical and creative thinking skills used in problem solving and supported by information technology.

Problem Solving Using Information Technology teaches critical and creative thinking skills used in problem solving and supported by information technology. Readers learn and apply a general problem solving framework that includes defining the problem, collecting relevant information, generating viable alternative solutions, analyzing and selecting the best alternative, and implementing the selected alternative to solve the problem. Readers are encouraged to learn and use information technology applications to aid in the problem solving process.

John W. Satzinger, PhD, is a professor of computer information systems and has published 12 books and dozens of articles on information system technology and problem solving. Sarah J. Evans, MBA, is an instructor in computer information systems. JoAnn C. Satzinger, MSEd, is a language arts teacher with years of experience teaching writing, reading, and thinking.