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Book details
  • Genre:BUSINESS & ECONOMICS
  • SubGenre:Leadership
  • Language:English
  • Pages:266
  • eBook ISBN:9781483503608

Leading Through Relationships

How to Achieve Success While Helping Others to Excel

by Alan Davis and Amy Loury

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Overview
Leading Through Relationships explores the importance of building a productive and motivated team for your company and how to build long-lasting relationships with your customers. Using the HVAC company where he has worked for thirty-seven years as an example, Alan Davis explores every position in a business, from the maintenance person and CSR to the parts manager, billing personnel, and even the president. In the process, he offers insight into how to make everyone in your company into a team player.
Description
Leading Through Relationships explores the importance of building a productive and motivated team for your company and how to build long-lasting relationships with your customers. Using the HVAC company where he has worked for thirty-seven years as an example, Alan Davis explores every position in a business, from the maintenance person and CSR to the parts manager, billing personnel, and even the president. In the process, he offers insight into how to make everyone in your company into a team player. Readers will learn all the ins and outs of operating a successful business, including: • Why employee motivation is not solely about pay and benefits • How to overcome toxic energy in the workplace and replace it with synergy • The value of hiring from within the company • How the circle of sales means everyone in the company is a salesperson • How to retain customers by making them realize the value you offer • Why fancy advertising is no replacement for building long-lasting customer relationships • When and how to delegate effectively • The importance of keeping work in its place so it doesn’t interfere with your private life No matter what challenge your business is facing, Alan Davis has been there. Let him help you develop the relationships necessary for your business to succeed.
About the author
Alan Davis is a native of North Carolina and currently lives in the Raleigh Durham area with his wife and two children. He has one brother and two sisters. Since going to work at a successful HVAC company at the age of twenty, Alan has continued to build a career there working in the Service Division. After starting as a mechanic’s helper, he has worked his way to the position of Vice President. He was the point person for building a satellite location and is currently working to develop a plumbing group within the service division. Previously, Alan served as a board member for the NC Heating and Air Conditioning Contractors Association as well as the NC Community College Construction Alliance and the Wake County Public Schools Business Alliance. Alan will tell you that one of the highlights of his career was being part of a team that worked to create a computer program focused on the needs of a fast growing service department. He also worked closely with a vendor representative to create a home study course for HVAC technicians that was later approved by the State of North Carolina Apprenticeship Program. Although Alan enjoys a good game of golf, when he is not working, you will probably find him on his houseboat with his wife, relaxing and enjoying the great outdoors. Experts will tell you that communing with nature is important for a well-balanced life. Alan’s choice is enjoying the peace and quiet available at one of the many beautiful lakes found in the State of North Carolina. Visit Alan at www.LeadingThroughRelationships.com
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