How to Survive (& Thrive) in a Call Centre

This book will give you inside secret tips for supercharging your call centre career and increasing your income. How to Survive (& Thrive) in a Call Centre is a comprehensive, solution filled resource designed to improve the careers of call centre agents. Think your call centre job is going nowhere? This book will show you how to recast the dead-end into a satisfying, financially sound career pathway. Alison Mathiebe is the trainer, the award-winning call centre manager and the success story. She provides stable, sensible solutions for call centre agents with the calming voice of a mentor. She will show you: • How to reduce stress • How to contribute to the call centre’s success • How to provide outstanding customer service • How to increase sales results and maximise bonus opportunities • How to improve your overall performance • How to advance your career When Alison completed university she dreamed of working in a museum, but she had to survive. While she waited to land the coveted position in a museum, she took a job in a call centre and designed a career. Her success documents accepting a stop-gap job and carving a future in a sustainable field with more promise than she ever imagined. Whether you are looking for work or are an experienced call centre professional, this book holds the key to your call centre success. In How to Survive (& Thrive) in a Call Centre, Alison Mathiebe demonstrates the power of the call centre agent as a team member and a problem-solver. Through Alison, access the personal pride in succeeding in a traditional role with a non-traditional work-flow. Alison Mathiebe is the one mentor to catapult you into career success and financial gain.

This book will give you inside secret tips for supercharging your call centre career and increasing your income. How to Survive (& Thrive) in a Call Centre is a comprehensive, solution filled resource designed to improve the careers of call centre agents. Think your call centre job is going nowhere? This book will show you how to recast the dead-end into a satisfying, financially sound career pathway. Alison Mathiebe is the trainer, the award-winning call centre manager and the success story. She provides stable, sensible solutions for call centre agents with the calming voice of a mentor. She will show you: • How to reduce stress • How to contribute to the call centre’s success • How to provide outstanding customer service • How to increase sales results and maximise bonus opportunities • How to improve your overall performance • How to advance your career When Alison completed university she dreamed of working in a museum, but she had to survive. While she waited to land the coveted position in a museum, she took a job in a call centre and designed a career. Her success documents accepting a stop-gap job and carving a future in a sustainable field with more promise than she ever imagined. Whether you are looking for work or are an experienced call centre professional, this book holds the key to your call centre success . In How to Survive (& Thrive) in a Call Centre, Alison Mathiebe demonstrates the power of the call centre agent as a team member and a problem-solver. Through Alison, access the personal pride in succeeding in a traditional role with a non-traditional work-flow. Alison Mathiebe is the one mentor to catapult you into career success and financial gain.

Alison Mathiebe was once a call centre agent who went on to positions as call centre team leader, call centre supervisor and call centre manager. In addition, Alison has taught call centre courses for Australia’s largest technical and further education provider, conducting on-site assessments within call centres as well as classroom training. Alison is a graduate of Macquarie University, The University of Melbourne and The University of Technology, Sydney and also holds an Advanced Diploma in Contact Centre Management. In 2004, Alison won the Certificate of Excellence at the CCNG Australian Call Centre Management Awards. She has also won various major company and industry awards for her work as a call centre manager.