Book details

  • Genre:business & economics
  • Sub-genre:Workplace Culture
  • Language:English
  • Pages:56
  • Paperback ISBN:9781098319816

G.E.T. Customer Service Excellence

Create Wold-Class Customer Service Standards

By Nick Walpert

Overview

G.E.T. Customer Service Excellence is A Must Have Customer Service Resource and Employee Training Handbook for anyone who interacts with customers such as employees, sales including Job Search candidates. G.E.T. Customer Service Excellence helps job seekers that are looking for a career in customer service. This book gives them a good grounding in what is involved in delivering truly excellent customer service. It also explains how being an amazing customer service representative benefits themselves, the customer and the company. The job seeker can be certain that they have the skills that are required for such a position and can effectively communicate that when applying for a career in customer service. Companies need simple and direct customer training skills which this book delivers. Used in training for hospitality and other service industries.
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Description

G.E.T. Customer Service Excellence is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful. This book can be the basis of a training program, an addition to a training program and a reference guide. Every manager/owner should have a copy of this book for themselves. Specifically targeted at managers/owners and includes many valuable insights. Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, world-class customer service standards, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel. Every executive and manager has a responsibility to positively influence their workplace culture. G.E.T. Customer Service Excellence gives you the tools and insights to do it with simplicity and style. G.E.T. Customer Service Excellence also comes with a wealth of information and motivational tools and programs, guides and reward certificate ideas to further enhance your customer service experience and employee skills.
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About The Author

Nick West is a persuasive professional speaker and World Business Leader, with an extensive background in both small and big business. A forty year veteran of the corporate world, Nick West reinvented corporate execution, continually setting the standards of excellence while expanding his interests in business – former executive with Fortune 100 companies. Nick West attributes much of his success to the training and combined leadership and success he has had across many companies. He has created has many training programs and management leadership and creation systems which are of the foundational elements of his success today. Nick's humanitarian efforts, his entrepreneurial acumen and his vision of excellence have been widely recognized in the business community worldwide. He is also the founder of an outstanding charity called 4 Paws for Police Foundation, which can be seen at 4PawsforPolice.org and is providing safety equipment for police, search and rescue and military K9 dogs nationally in the USA. Nick West is one of corporate America's true living legends and one of the world's most highly rated speakers. He is available for booking either half day at $35,000 or full day at $65,000 anywhere worldwide. For booking write to: nw90911@gmail.com As a professional speaker and leadership trainer, Nick frequently addresses large and small businesses as well as college and high school students. In addition to being a prolific motivational speaker, Nick has also released several audio CD series and authored the book, "G.E.T. Customer Service Excellence." He brings his dynamic energy and real-life experience to his compelling seminars, reaching each participant with a message of attitude, achievement and action. Books will be discounted at each presentation. To book Nick West for your next corporate or seminar event call 702-981-7310 or Email to: nw90911@gmail.com
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