Book Image Not Available Book Image Not Available

See inside

Book details

  • Genre:self-help
  • Sub-genre:Communication & Social Skills
  • Language:English
  • Pages:332
  • Paperback ISBN:9798902719656

Flip the Script in Conflict

A real life playbook for handling human-to-human conflict.

By Maria Denise

View author's profile page

Overview


When conflict shows up, most people either explode, shut down, or play nice while resentment grows. Then they wonder why the same argument keeps coming back. Flip the Script in Conflict is a practical, real life guide for resolving conflict with the people you actually deal with: partners, family, coworkers, clients, and even strangers. No cute quotes. No generic tips. This is a real playbook for what happens in conflict: triggers, tone, power, bait, manipulation, defensiveness, and the aftermath. Inside you'll learn to stay on topic when someone flips the script, speak with precision so the fog clears, handle disrespect without becoming disrespectful, set boundaries that hold, and repair damage fast so resentment doesn't take over. You'll also use the CLEAR Method to calm the moment, name the issue, and drive the conversation toward an outcome. If you're ready to stop losing peace and voice, this is your book.
Read more

Description


When conflict shows up, most people either explode, shut down, or play nice while quietly building resentment. And then they wonder why the same arguments keep coming back. Flip the Script in Conflict is a practical, real-life guide for resolving conflict with the people you actually deal with: partners, family, coworkers, clients, and even strangers. This book doesn't give you cute quotes and generic communication tips. It gives you a real playbook for what actually happens in conflict: triggers, tone, power, bait, manipulation, defensiveness, and the messy aftermath when things go left. Inside you'll learn how to: • stop taking the bait and stay on topic when someone tries to flip the script • speak with precision so the conversation stops being emotional fog • handle disrespect without becoming disrespectful • set boundaries that hold, not boundaries you announce and abandon • repair damage fast so resentment doesn't quietly take over • use the CLEAR Method to calm the moment, name the real issue, and drive the conversation toward a real outcome Every chapter gives you usable scripts, practice drills, and replay-prevention tools so you don't just "understand conflict," you change how you show up in it. If you're ready to stop losing your peace, stop losing your voice, and stop repeating the same fights with different people, this is your book.
Read more

About The Author


Maria Denise (Perry) is a multi-credentialed coach, professional speaker, and certified trainer with 30+ years of experience in people development. She has coached and trained thousands of individuals and teams through high-stakes workplace tension, relationship challenges, and difficult conversations that impact trust and performance. Maria's expertise helps people move from emotional, circular conflict to clear, productive dialogue through practical tools for boundaries, accountability, and repair. She is known for a direct, human style that keeps conversations honest without escalating them. Her work supports leaders, teams, and individuals who want better communication, healthier relationships, and real strategies they can use in the moment, not just ideas that sound good on paper. No fluff. No shame. Just tools you can use in real life. Outside of the stage, Maria enjoys time with family and the sounds of oceans, the warmth of sunshine and the feel of sand between her toes. Contact Maria for your next company training, conference keynote, or podcast guest.
Read more

Book Reviews

to submit a book review