About the author
An award-winning and internationally qualified industry identity, Jo-Anne Oliveri, CIPS, TRC, is known as the world's first international property management guru.
Jo-Anne successfully developed the systems and training used by Harcourts franchises nationwide to optimize each agency's efficiency and profitability.
As a former member of the Real Estate Institute of Queensland (REIQ) Property Management Chapter and Property Chapter Committee for the Leading Agents of Australia, she has a wealth of real estate knowledge and experience.
She won the 2001 Australian Property Manager of the Year and 2003 REIQ Property Management of the Year Award for Excellence.
She also holds the prestigious Certified International Property Specialist (CIPS) designation, awarded by the National Association of Realtors (NAR), which represents over 1,100,000 realtors in the US and recognizes members who have achieved the necessary training and experience to work successfully with international clients and properties.
In 2007 Jo-Anne attended the Disney Institute in Anaheim, California and successfully graduated after completing the Management and Business Course 'Leading and Sustaining a Service Culture'.
After 20 years real estate experience, Jo-Anne established ireviloution intelligence to provide online systems, training, resources and other services to principals and their property management teams as part of her mission to lead positive change in the industry.