"Did You Say Something, Susan?”

This powerful, practical how-to book offers proven techniques that enable women to experience the exhilaration and empowerment of expressing themselves in any situation - in loving relationships, on the job, with friends and relatives, or in dealing with doctors, lawyers, contractors, and other service providers. Readers will learn to: * Project confidence and high self-esteem * Say no without guilt * Speak up for their rights * Get what they want on their own terms * Gracefully stop put-down artists in their tracks * Never leave anything important unsaid * Assertively accept and give praise * Gain the respect and admiration of others * Help their children become confident, assertive communicators Through example and encouragement, self-assessments and exercises, role-playing, positive imagery techniques, and mental rehearsal, "Did You Say Something, Susan?" offers women a variety of strategies and services. It serves as coach and counselor, and gives advice that will help women make immediate and long-term changes in their lives.

The secret is out! Many women - even successful professionals - have trouble saying what they need to say, for lack of confidence or skill or for fear of offending. Even the phenomenally successful Oprah Winfrey said that her "biggest flaw is [her] inability to confront people." Most of these women would love to start speaking up more often - if only they had some guidance on how to do it. This powerful, practical guide offers proven techniques that enable women to experience the exhilaration and empowerment of expressing themselves in any situation - with coworkers and bosses, with friends and relatives, with doctors, lawyers, contractors, and other service providers. Anywhere, anytime. Who is Susan? She's every woman who has ever kicked herself for what she "should" have said. Maybe she just couldn't summon up the courage or think of the right response. Many girls who were brought up to be passive and uncomplaining never learned the skills involved in speaking up. And assertiveness really does involve skills: knowing how to be tactful but forceful, how to escalate your response when necessary, how not to undermine what you say by using submissive body language or unassertive speech patterns. "Did You Say Something, Susan?" will teach you how to: * Say no without guilt * Speak up for your rights * Project confidence and high self-esteem * Get want you want on your own terms * Gracefully stop put-down artists in their tracks * Assertively accept and give praise * Gain the respect and admiration of others * Never leave anything important unsaid * Help your children become confident, assertive communicators Through example and encouragement, self assessments and exercises, role-playing, positive imagery techniques, and mental rehearsal, "Did You Say Something, Susan?" offers a variety of specific hands-on strategies. A self-assessment in the introduction helps you identify your strengths and weaknesses and directs you to the most appropriate chapters. The book is rich with examples and anecdotes demonstrating how a variety of women have overcome their passive communication styles to achieve a level of effectiveness and self-confidence that they never thought possible. It serves as coach and counselor, and gives advice that will help you make immediate and long-term changes in your life.

Dr. Paulette Dale is an internationally known speaker and consultant in the area of assertive communication for women. In addition to "Did You Say Something, Susan?" she has authored five successful textbooks and has been interviewed for articles in Cosmopolitan, Redbook, Women's Day, New Women, The Chicago Tribune and People Magazines. She has been featured in The New York Times, The Washington Post, The Miami Herald, Newsweek, Huffington Post, Vanity Fair, Business Insider, and on Fox News, MSNBC, NBC Live, Despierta America (Univision), and the Fenity Files, to name a few. She has even been parodied on Saturday Night Live. Her books have sold hundreds of thousands of copies. She has been referred to as a "national treasure" on social media. Dr. Dale was named as "one of 1000 women who should be celebrated for her passion, dedication, and strength" in the fifth anniversary edition of Mirabella magazine. On the floor of Congress, the Honorable Carrie Meek praised her work on helping women develop higher self-esteem through assertive communication. The Congresswoman said, " It is a privilege to pay tribute to Dr. Paulette Dale who uses her vast knowledge and experiences to help others." "Did You Say Something, Susan?" has been translated into Spanish, Japanese, and Korean. Paulette Dale is clearly the reigning authority on assertive communication for women in the United States and around the world today.