About the author
Linda O’Connor taught in the Communication Skills Department at Waukesha County Technical College for 39 years. In addition to teaching courses in interpersonal communication, public speaking, composition, and business writing, Linda was the coordinator of WCTC’s Speech Lab. She also co-authored a text entitled Communication Skills for the World of Work along with Tom and Francisco and CASE for Communication, both published by Prentice Hall.
Thomas Cheesebro has also been a faculty member at Waukesha County Technical College for 40 years, teaching courses in oral/interpersonal communication, public speaking, and workplace communication. He co-authored a text entitled Communication Skills for the World of Work and CASE for Communication, both published by Prentice Hall.
Francisco Rios was a faculty member in the Communication Skills Department at Waukesha County Technical College for 13 years. He earned his doctorate degree and was employed as a professor of teacher education for nearly twenty years, first at California State University – San Marcos, then at the University of Wyoming. He currently serves as the Dean of the Woodring College of Education at Western Washington University. Besides co-authoring many other works, he served as co-author of Communication Skills for the World of Work, a Prentice Hall publication.