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Book details

Genre:BUSINESS & ECONOMICS
SubGenre:Banks & Banking
Language:English
Pages:400
eBook ISBN:9789814312660

Bank 2.0

How Customer Behaviour And Technology Will Change The Future of Financial Services

by Brett King

Overview

BANK 2.0 identifies that the toughest challenges in the financial sector are yet to come and predicts the end of banking as we know it.

Description

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as ‘alternative channels’ and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet—all within the next 10 years.

About the author

eBook - $11.99 (AZW, EPub, PDF)

Other titles by this author/publisher

Bank 3.0 by Brett King

Branch Today, Gone Tomorrow by Brett King

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