About the author
Niki Nichols is a consultant, facilitator, and trainer. She has worked with all kinds of people in lots of different industries. As a human resources development specialist, she facilitates organizational planning and change, and assists teams and individuals improve their effectiveness. She enjoys leading focus groups designed to solve problems. Niki has also written journal articles on a variety of subjects including facilitation, change management, and assessing training needs. In addition, several of her training activities have appeared in professional publications.