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Book details
  • SubGenre:Business Communication / General
  • Language:English
  • Pages:244
  • Format:Hardcover
  • Hardcover ISBN:9781734175738

The Patient Organization

An Introduction to the 7 Question 7 Promise Momentum Framework

by Walt Brown View author's profile page

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 Why does EOS® work? Why does Traction® work? Why does Scaling Up work? Why does Holocracy work? 

By extension, why do these systems not work, what makes them fail to deliver consistent results from company to company?  Why is one company's installation incredible when another just feels mechanical and dead?

There is one reason, and it lies in how you relate and roll-out your OOS to your people. You have ONE chance to explain why you are installing one of these Organizational Operating Systems (OOS), and it all comes down to their buy-in, do they see your OOS installation as something you are doing for them or to them, big difference.  If your message is not clear and full of belief and passion, then you are destined to be average.

The deck is already stacked against you, most employees will see anything new as something you are doing to them, not for them.  You have one chance to get it right.

It is told that Distinguished 17th Century architect Sir Christopher Wren, shared a story about Employee Engagement. Yes, there was interest in employee engagement in the year, 1678. Wren, who was highly regarded for many of London's finest church designs, was visiting the job site of his St. Paul's Cathedral project in London. His visit took him to the stone mason's pit. He came upon a mason and asked: "What are you doing?" the worker answered: "I am cutting these stones to a certain size and shape." He asked the same question of a second worker and the worker answered, "I am cutting stones for a certain wage." He came to a third mason and asked the question again. This time the worker got up from his work, straightened himself and replied: "I am helping Sir Christopher Wren build St. Paul's Cathedral." This story hits my heart every time I think about it because it is exactly the world and situation I am trying to help my clients create. I want their folks to stand tall and say, "I am helping John build the best company he can, I am not anonymous or irrelevant." On the scale of engagement, who would you say was the most engaged mason? In our world of ICI (instant competitor imitation*), the one thing that cannot be instantly copied are engaged employees. You know who they are, they are your folks who believe in your vision, assume accountability, live in a productive reasoning mode, are not fearful and defensive; who stand up, hold their shoulders back and say I am part of the team and we are doing this.


This book lays out the WHY for your people and this why will enable you to enjoy the full potential of your OOS investment. It will manifest as your organization being stronger at attracting, engaging, empowering, and retaining team players.

The ultimate success and failure of EOS, Traction, 4DX, Holocracy, The Advantage all hinge on how you roll out these programs to your people.

The Patient Organization gives you a 7 question template, 7 guides you can easily follow, and, if you believe in the template, and can honestly relate to the template, (which you should because it is the why you are installing an OOS in the first place) then your people will follow and you will enjoy the fruits of the hard work it takes to install one of these systems.

The Patient Organization dives into the psychology and neurology behind the seven questions and then anchors the theory in your OOS with what Brown calls real world "Heavy Lifts"―exercises you can do with your team to test the strength of your OOS and advance the progress you have made in leveraging all your OOS can deliver.

Why do Traction, EOS®, and Scaling Up work?

The Patient Organization is a companion book to be used alongside today's popular Organizational Operating Systems (OOS), to explain what's under the hood, why they work, why they don't work, and what you can do about it.

If your OOS implementation feels mechanical, or like there is just something missing and you can not seem to put your finger on it, then you're ready for the TPO message and approach.

Are you running your company on an Organizational Operating System (OOS) like Traction, EOS®, the Entrepreneurial Operating System®, Rockefeller Habits, Scaling Up, Gazelles, 4DX, Holocracy, or The Advantage? If you are using one of these systems, or if you have developed your own internal system, The Patient Organization is a must-read, as it unlocks the underlying reasons why the tools in your OOS are working, or not working. It is your Rosetta Stone for getting everything out of your system that you can.

What is in it for you?

  • You will know how you will attract, engage, empower, and retain the worker of the future―our fresh workforce, millennials.
  • You will know how you are going to dominate your competitors before, during, and after the next economic opportunity, i.e. a downturn.
  • You will know how you will address the scourge of instant competitor imitation. 
  • You will know how strong your organization is.
  • You will know how to measure the strength of the culture in your organization. 
  • You will really know if you are a "Best Place to Work" organization.

With the 7 keys inside The Patient Organization, you will unlock and harvest the true potential of your organization's investment into an Organizational Operating System.

About the author

About the author Since 2007, Walt has identified as a focused, full-time Implementer of the Entrepreneurial Operating System (EOS). He was the fourth EOSi in the system and has had the honor of guiding more than 160 companies through the process of graduation. Today, he is still an active EOSi but is circling in some extended orbits as the creator of the Organizational Cognizance Model™ the "Christopher Columbus" of the Organizational Graph™, co-founder of 7Q7P™ with Allen Cobb, and, via a 10x collaboration with Brendan Madden, is co-creator of a sophisticated Organizational Graph software solution we call a People Graph that you can find at and learn about at Working exclusively with senior leadership teams and since 2006, Walt has averaged more than 130 days a year sequestered in session rooms, facilitating the gutsy work of working on one's business. His work focuses on diving deep with companies and non-profits, helping them create accuracy and awareness around who is doing what, why, and how. From this deep work rose the concept of what we call the Organizational Cognizance Model and the manifestation of Organizational Graph. He started his work-life as an accounting and statistics guy with the CPA firm now called E&Y. He then founded four companies, selling all four in 2006 after twenty years at the helm, leaving that orbit and moving to his coaching and facilitation orbit. Walt is based in the Research Triangle area of North Carolina, where he lives with his wife of 35 years, Anne, an attorney by profession, who raised two daughters, Jane and Marion, with very little meaningful help from Walt. Jane is a Chemical and Biological Engineering major at Princeton, and Marion is a third-year year law student at UNC-Chapel Hill, publishing articles around the SEC and block-chain currency, she starts with Credit Swiss in the fall. Marion majored in Economics, Honors English, and Studio Art. Yes, Walt loves his family and is very proud of them. In 2015 Walt formalized the 7 Questions and 7 Promises Momentum Framework to building organizational engagement and culture and authored The Patient Organization, published by ForbesBooks. He enjoys honoring his faith, time with family, mountain biking, sailboat racing, powder skiing in Alta, coaching youth football, walking beaver dams, and duck hunting, but, mostly removing the yoke of organizational confusion and dysfunction from the neck of individual contributors.

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